Terms and Conditions
Terms and Conditions
As of: 29/07/2025
These Terms and Conditions govern the sale of custom-printed posters and related services by London Poster Printing, a trading name of Print Impress Limited T/A Printpal, a company registered in England and Wales (Company No. 06448717) with its registered office at:
Printpal London, 14 Hendon Lane, Finchley, London, N3 1TR
By placing an order with us, you agree to be bound by these Terms and Conditions.
1. Orders and Cancellations
1.1 Order Processing: Orders are typically processed and queued for print within 15 minutes of placement during business hours (Monday to Friday, 09:30–18:00).
1.2 Cancellations: To cancel an order, please email sales@londonposterprinting.com or reply to your order confirmation within 15 minutes of placing the order. Requests made after this window may not be accepted, as the item may already be in production.
1.3 Out-of-Hours Orders: For orders placed outside our working hours, cancellation requests will be reviewed during the next working period.
1.4 Right to Refuse Orders: We reserve the right to refuse any order and will issue a full refund in such cases.
2. Artwork and Printing
2.1 Customer-Supplied Artwork: You are responsible for providing print-ready artwork that matches the size selected. We are not liable for errors in your file, including spelling issues, pixelation, or misalignment.
2.2 Artwork Specifications: Files must be supplied to size. If your artwork includes a white border, it will be printed and trimmed as supplied. We offer a “fit to print” service upon request for urgent orders—please mention this at checkout or email immediately after placing the order.
2.3 Adjustments: Specific printing requirements or edits must be communicated within 15 minutes of placing the order. We cannot guarantee changes after this time.
3. Proofs and Approval
3.1 Proofing: If you request a proof, we will email a digital version for your approval. Production will only begin once written approval has been received.
3.2 Delays: Delays in approving proofs may result in changes to delivery or collection timelines.
4. Delivery and Collection
4.1 Same-Day Collection: Orders with print-ready artwork confirmed by 2:00 PM (Mon–Fri) are usually ready for collection between 5:00 PM and 6:00 PM, depending on order volume.
4.2 Courier Delivery: Standard delivery is arranged through DPD, typically collected the following working day with next-day tracked delivery. We also offer same-day and next-day options via dedicated couriers (subject to availability). Please note that courier delivery times are not guaranteed.
4.3 Risk and Title: Risk passes to the customer upon collection or delivery. Title remains with us until full payment is received.
5. Returns and Refunds
5.1 Defective Goods: Refunds or reprints are offered for damaged or defective items only. Claims must be made within 7 days of receipt, and original packaging must be retained for inspection.
5.2 Non-Returnable Items: As all posters are made to order and non-resalable, we do not accept returns unless faulty.
5.3 Customer Artwork Errors: We are not responsible for design or spelling errors submitted by the customer.
6. Payment Terms
6.1 Pricing: All prices are shown in GBP and exclude VAT unless otherwise stated.
6.2 Payment: Full payment is required at checkout. We accept secure payments via Stripe. Orders are not processed until payment is received.
7. Intellectual Property
7.1 Customer Content: You retain ownership of your artwork but grant us a licence to use and modify it for fulfilment of your order.
7.2 Printpal® Trademark: Printpal® is a registered trademark (UK00003013951) owned by Print Impress Limited and used under licence.
8. Data Protection
8.1 Customer Information: We securely store information such as name, address, email, phone number and order history solely for order processing and customer service.
8.2 Payment Security: We do not store card details. Payments are processed securely via Stripe and PayPal using industry-standard encryption.
8.3 Privacy Policy: For more details, please refer to our Privacy Policy.
9. Liability
9.1 Limitation of Liability: Our liability is limited to the value of the goods ordered.
9.2 Indirect Losses: We accept no responsibility for indirect or consequential losses, including missed deadlines or lost business.
10. Force Majeure
We are not liable for delays or failure to perform caused by circumstances beyond our control, including natural disasters, strikes, or supply chain disruptions.
11. Governing Law
These Terms and Conditions are governed by the laws of England and Wales, and any disputes shall be resolved by the courts of England and Wales.
Contact Information
Printpal®
Email: sales@londonposterprinting.com
Phone: 020 8343 0099
Hours: Monday to Friday, 09:30–18:00