Faq

Once your order has been successfully placed and paid for, you’ll be redirected to a confirmation page where you’ll find an upload section. This is the quickest and most direct way to send us your artwork for print.

If you’ve already closed the page or prefer an alternative method, you can upload your file via our dedicated WeTransfer link:
printpal.wetransfer.com

Please be sure to include your Printpal order number in the message so we can match your file to your order.

Alternatively, if your file is under 5MB, you may simply reply directly to your order confirmation email and attach the artwork. This is ideal for smaller poster designs or text-based artwork.

We accept PDF, JPEG, TIFF, and PNG formats. For best results, please ensure your file is high-resolution (minimum 300dpi) and correctly sized to match your chosen print size. If there are any issues with your file, our team will be in touch before printing.

Yes, simply selected the “Collect from Store” option at checkout and your order will be ready for collection once you receive the “Ready for Collection” email.

Collection Address:
Printpal London
14 Hendon Lane
London
N3 1TR

Please ensure you bring your order confirmation or reference number when collecting.

Yes, we offer a same-day poster printing service for urgent orders placed before our cut-off time.

To qualify for same-day collection, simply place and pay for your order before 2:00pm (Monday to Friday) and upload your artwork promptly. We’ll then get to work right away and aim to have your posters ready for collection by the end of the business day.

If you're unable to collect in person, you’re welcome to arrange your own same-day courier or taxi service (e.g. Uber or Addison Lee) to collect the order on your behalf from our Finchley store.

Please note that same-day service is subject to artwork being print-ready and correctly sized. If there are any issues with your file, we’ll contact you immediately to avoid delays.

We offer a flat-rate delivery service across the UK, making it simple and affordable to receive your printed posters at your doorstep.

The delivery charge is £8.95 + VAT per order, regardless of how many posters you’ve purchased. Whether you’re ordering one A1 poster or several A0s, the delivery cost remains the same.

Orders are typically dispatched within 24 hours (Monday to Friday), and we use a next-working-day courier service to get your posters to you quickly. Once your order has been dispatched, you’ll receive tracking details so you can monitor its progress.

If you require a timed or weekend delivery, please contact us prior to placing your order so we can advise on availability and any additional cost.

All payments are processed securely through Stripe, one of the world’s most trusted online payment platforms.

You can pay using any major debit or credit card, including:

• Visa
• Mastercard
• American Express
• Maestro
• Apple Pay & Google Pay (on supported devices)

Once payment is completed, you’ll receive an instant confirmation by email, and your order will enter our production queue right away.

Please note: we do not accept cash, cheques, or bank transfers for online orders.

We pride ourselves on a fast and reliable turnaround. Most poster orders are printed and dispatched within 24 hours (Monday to Friday), provided we’ve received your print-ready artwork.

If you place your order and upload your artwork by 2:00pm on a working day, we’ll aim to dispatch it the same or next day with DPD for delivery within 1-2 working days

You’ll receive a dispatch confirmation email with tracking details as soon as your posters leave our print studio.

Please bear in mind that we do not print or dispatch orders over the weekend or on bank holidays. Orders placed after our Friday cut-off will be processed the following Monday.

As soon as your order is placed and payment is confirmed, you will receive an order confirmation email.

Once we’ve received your artwork, our team will check it for any obvious issues. If all is well, your order will enter production and you’ll receive updates to let you know:

• When your order is being printed
• When it’s ready for collection or has been dispatched

If there are any problems with your file or we need clarification, we’ll contact you before proceeding.

Yes, all orders are supplied with a VAT invoice. If you need a copy, simply reply to your order confirmation email and we’ll be happy to send it across.

Please ensure you enter your business name and VAT number (if applicable) at checkout to ensure accurate billing.

We understand that plans can change, so we allow cancellations within 15 minutes of placing your order (Monday to Friday, during working hours). After that time, your order may already be in production and we won’t be able to stop it.

As posters are printed to order, we can only accept returns for items that are damaged, defective, or not as described. You must notify us within 7 days of receiving your order, and please keep all original packaging.

We do not accept returns or offer refunds for errors in artwork (e.g. typos or incorrect sizes) unless the fault lies with the print or materials. If in doubt, feel free to get in touch before ordering — we’re happy to help check your file.

To ensure the best quality results, your artwork should match the size you’ve chosen when placing your order.

If your file is slightly smaller or doesn’t fit proportionally, we recommend choosing our “fit to print” option at checkout. This allows us to enlarge your artwork to fit the selected poster size without cropping or distortion.

Please note: if your design contains a white border, it will print and trim with that border included.

If you’re unsure whether your file is suitable, feel free to send it to us and we’ll be happy to take a look before printing.

If you have any questions or would like help with your order, you’re welcome to contact our friendly team:

• Phone: 020 8343 0099
• Email: sales@londonposterprinting.com
• Address: Printpal London, 14 Hendon Lane, London N3 1TR
• Opening Hours: Monday–Friday, 9:30am – 6:00pm

We aim to reply to all email queries within a few hours during working hours.